What if my pallet is damaged upon reception?

If you notice any damage when you receive the pallet, do not hesitate to detail the damage on the carrier’s dispatch note. This is required to be able to use the product guarantee for any damage on the machine. If this is not done, you will be liable for the repair costs.

In the case of any breakages, what happens?

You just need to send us a few photos of the machine so we can see the damage. We will tell you whether the machine can be repaired or not, and which parts absolutely need to be changed.
Generally, we will send you a quote by email, and as soon as we receive payment, the parts will be dispatched (if we have them in stock)
If damage occurred with “normal” use of the machine, we will be liable for the repair costs and we ask you to send us a photo showing the damage, we will then dispatch the parts within 48-72 hrs.