FAQ > After-sales
Find all the tips and instructions to carry out the work yourself.
What if my pallet is damaged upon reception?
If you notice any damage when you receive the pallet, do not hesitate to detail the damage on the carrier’s dispatch note. This is required to be able to use the product guarantee for any damage on the machine. If this is not done, you will be liable for the repair costs.
What if my pallet is damaged upon reception?
If you notice any damage when you receive the pallet, do not hesitate to detail the damage on the carrier’s dispatch note. This is required to be able to use the product guarantee for any damage on the machine. If this is not done, you will be liable for the repair costs.
In the case of any breakages, what happens?
You just need to send us a few photos of the machine so we can see the damage. We will tell you whether the machine can be repaired or not, and which parts absolutely need to be changed.
Generally, we will send you a quote by email, and as soon as we receive payment, the parts will be dispatched (if we have them in stock)
If damage occurred with “normal” use of the machine, we will be liable for the repair costs and we ask you to send us a photo showing the damage, we will then dispatch the parts within 48-72 hrs.
If something is missing from my pallet, what happens and how long will it take?
When you receive and unload your pallet, you have up to 1 month to notify us of a missing item. After this time, our After-Sales department might not process your notification.
If some parts are missing, please send us an email to sav@goindustry-group.com with the reference of the missing product and your postal address so we can send you the missing part. Requests are dealt with within 24-48 hrs and parts are dispatched within 24-72 hrs (if we have them in stock).
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