FAQ > Delivery
Find all the tips and instructions to carry out the work yourself.
How do you unload the truck?
- Our carriers are obliged to deliver you with a tailgate to unload the pallet in front of you.
What if my pallet is damaged upon reception?
If you notice any damage when you receive the pallet, do not hesitate to detail the damage on the carrier’s dispatch note. This is required to be able to use the product guarantee for any damage on the machine. If this is not done, you will be liable for the repair costs.
What do I do if a 19 ton truck cannot access my premises?
This information needs to be given to us beforehand when the order is placed. We will then notify the carrier. They may add an extra charge to be able to deliver the goods to your door.
What is the procedure for delivery?
The carrier will contact you prior to delivery in order to agree a delivery date and time. Delivery is made with a 19 ton truck so you need to make sure it is possible for the truck to access your premises.
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